Refund Policy
Last Updated: June 2026
Thank you for shopping at GTA5MODSWORLD.
We are committed to providing high-quality digital products and reliable customer support. Please read this Refund Policy carefully before making a purchase.
Overview
All products sold on GTA5MODSWORLD are digital products delivered electronically.
Due to the nature of digital downloads, refunds are handled differently from physical products. However, customer satisfaction remains our priority, and we will make every reasonable effort to resolve any issues you may experience.
7-Day Refund Guarantee
We offer a 7-day refund period from the date of purchase for eligible products.
To request a refund, please contact our support team and provide:
- Order Number or Proof of Purchase
- Description of the Issue
- Screenshots or Error Messages (if applicable)
Our support team will review your request and attempt to resolve the issue before processing a refund.
Eligible Refund Cases
A refund may be approved if:
- The product does not function as described.
- The product is incompatible with your game setup and our support team is unable to resolve the issue.
- Important advertised features are missing or not functioning correctly.
- The product cannot be installed or used despite following the provided instructions.
- A verified technical issue exists that cannot be resolved by our support team.
- Our support team confirms that the purchased product is not working as intended.
Support First Policy
Before a refund can be approved, customers are encouraged to contact our support team.
Many installation, compatibility, and configuration issues can be resolved through troubleshooting assistance. Our goal is to help customers successfully use their purchased products whenever possible.
Non-Refundable Situations
Refund requests may not be approved under the following circumstances:
- More than 7 days have passed since the purchase date without contacting support.
- The product is functioning as described.
- The issue is caused by third-party software, plugins, modifications, scripts, or files not provided by GTA5MODSWORLD.
- The issue results from incorrect installation or failure to follow provided instructions.
- The customer no longer wishes to use the product.
- The customer requests a refund without providing a valid reason.
- The customer refuses troubleshooting assistance or does not provide information required to investigate the issue.
- The issue has already been successfully resolved by our support team.
Digital Product Notice
Because digital products cannot be physically returned once delivered, refund decisions are based on:
- Product functionality
- Compatibility
- Technical issues
- Our ability to resolve reported problems
Refund Processing
If your refund request is approved:
- The refund will be issued to the original payment method used during purchase.
- Processing times depend on your payment provider or financial institution.
- Most approved refunds are completed within 5–10 business days.
You will receive an email notification once your refund has been processed.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your payment provider or credit card company.
- Contact your bank, as processing times may vary.
- If the refund is still not visible, contact our support team.
Sale Items
Discounted or promotional products may not be eligible for refunds unless the product is defective or our support team is unable to resolve a verified issue.
Exchanges
Since our products are delivered digitally, exchanges are generally not available.
However, if a product is defective or contains technical issues that cannot be resolved, our support team will review the situation and determine an appropriate solution.
Extended Support Cases
If our support team is actively investigating your issue, refund eligibility may remain open while the investigation is ongoing.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a purchase, please contact us:
📧 Email: su*****@***********ld.com
⏱ Average Response Time: 24–48 Hours